FAQs

Enlighten Festival

This year Enlighten fans are required to register to attend Canberra Balloon Spectacular, Lights! Canberra! Action!, Symphony in the Park, Canberra Day Breakfast at Balloons, Attractions After Dark events, Enlighten Alley and the Bentspoke Beer Garden. Registration can only be made through Ticketek. This is a COVID safe practice and is in the interest of public health and safety.

Registrations are not required to attend the Enlighten Illuminations, however, we strongly encourage patrons to download and use the Check In CBR app. Pre-registration is required for all other events. All Enlighten fans are required to conduct themselves in a COVID safe manner and practice social distancing and good hygiene.

Patrons must comply with all ACT Health COVID-Safe requirements. At all events please maintain a physical distance of at least 1.5m from others wherever possible. Please stay home if you are unwell, have been diagnosed with COVID-19, have been in contact with someone with COVID-19 or are currently awaiting COVID-19 test results.

Please note that tickets to Enlighten events are non-transferable. If you are unable to attend, please ensure you release your ticket to enable another patron to attend.

Things are a little different this year, and registration is required at most events at Enlighten Festival. Due to COVID-19 health restrictions, many Enlighten Festival events will be held in an enclosed area with limited capacity. This is in the interest of public health and safety as we can control crowd numbers. The Enlighten Festival is a popular event and many of the registration allocations have filled quickly. We’re hoping to release additional tickets for some of the events, with the exception of Symphony in the Park, as its allocation has been fully exhausted. We encourage anyone who has already registered but who is no longer able to attend to an Enlighten Festival event to release their tickets so that another Enlighten Fan may attend.

If you are unable to attend an event that you have registered for, please release your registration so that another Enlighten fan can attend. You can release your Enlighten Festival tickets here.

Tickets are non-transferable so you cannot give your ticket away. Registrations have been made mandatory for contact tracing purposes and it is essential that registrations match the details of the Enlighten Fan attending the event.

Most events at the Enlighten Festival are free to attend, however registration through Ticketek is required to attend all events. The exception is Enlighten Illuminations, where we strongly encourage attendees to register their attendance through the Check In CBR app.

Tickets will be available soon for Attractions After Dark ticketed events.

You should receive a coded text message for each ticket that you have ordered. Log into your Ticketek account to see how many tickets have been processed. From there you can also redirect the tickets to another mobile number if needed.

If you still haven’t received a coded text message for each ticket ordered, email Ticketek with the purchasing details (name and transaction number on receipt or ticket), who will check your order and be able to help.

Yes. A registration booth will be located between Enlighten Alley and BentSpoke Beer Garden. On-site registrations will only be available if the session or event you are registering for is not sold out. Registrations are limited so we strongly recommend all patrons register in advance to avoid missing out.

Accessible parking if attending events after 5pm:

There is a dedicated accessible car park located behind Questacon. You will be required to show your valid Accessible Parking Permit to security to gain access.

Free accessible parking is available in most public car parks and Enlighten Illuminations participating attractions car parks. Parking is limited and vehicles must display an authorised Accessible Parking Permit.

A map of displaying accessible car park spaces within the Parliamentary Triangle is available here – https://www.nca.gov.au/parking/parking-areas-0

Accessible parking for the Canberra Balloon Spectacular:

If attending the Canberra Balloon Spectacular, free accessible parking is available in most public car parks and Enlighten Illuminations participating attractions car parks. Parking is limited and vehicles must display an authorised Accessible Parking Permit.

Car parks closest to Patrick White Lawns include the car parks at the National Library of Australia, Questacon: the National Science and Technology Centre and the Treasury Building.

We recommend arriving early to secure  a car park close the Patrick White Lawns.

Please refer to the Getting to Enlighten webpage.

All lost property enquiries are handled by the friendly staff at the Information marquee, located near Questacon. If you find something, or you have lost an item, please see the staff at the Information marquee.

Please contact events@act.gov.au outside of event hours if you have any questions.

The Enlighten Festival will post information on the website if the weather affects event operations. Information will also be communicated through the Enlighten social channels, and the Events ACT channels.

Yes. Many of our food vendors provide gluten free, vegetarian and vegan options on their menus. Stay tuned for more information.

Enlighten is the perfect spot for a picnic. We have a variety of food and drink suppliers on-site but also allow visitors to bring their own picnics, providing they don’t bring glassware, knives or alcohol. Alcohol is available for purchase from BentSpoke Beer Garden, and pop-up bars located inside Lights! Canberra! Action!, Symphony in the Park and Enlighten Alley. These sites require free registration to enter, will be fenced and alcohol purchased from these sites must be consumed within the licenced area.

BYO is not permitted at any event throughout the Enlighten Festival. Alcohol is available from the BentSpoke Beer Garden, and pop-up bars located inside Lights! Canberra! Action!, Symphony in the Park and Enlighten Alley. You must register in advance to enter these sites. Any alcohol purchased must be consumed within the licenced area that it was purchased form. You are not permitted to take alcohol out of the licenced area and throughout the Enlighten Festival site.

Whilst we love our four-legged friends, the Enlighten Festival can be noisy at times and full of unfamiliar faces, which some pets may find stressful. Pets are not permitted to attend Enlighten events, with the exception of service animals.

Owners of service animals may be asked to display certification.

Yes, Enlighten is a cashless event.

The ACT Government is moving towards single use plastic free events. Enlighten is working hard at making this goal a reality and will have several initiatives in operation during Enlighten 2021.

Unfortunately you can’t hire assistance devices at Enlighten Festival. If you’re attending an Attractions After Dark event, please check directly with the attraction as many have wheelchairs available for hire.

Toilets are located within Enlighten Alley and BentSpoke Beer Garden. Public toilets are also located near the Information Tent near Questacon for attendees viewing the projections in the Parliamentary Triangle.

A First Aid station will be based at the BBQ area in front of Questacon. These stations will be used as a walk by facility and treatment space for minor first aid incidents. Mobile first aid teams will also be roving each event site. First Aid officers will be available on site between 5pm – 11.30pm each evening.

A First Aid station will be located at the Canberra Balloon Spectacular event site and operating between 6am-11am each morning of the Canberra Balloon Spectacular and on Canberra Day.

The Canberra Night Noodle Markets, Hit104.7 SkyFire and Balloon Glow will not form part of the Enlighten Festival in 2021, but hope to return in 2022.

No, Enlighten Festival is a drone-free event.

No, Enlighten Festival is a smoke-free event.

2022 dates for the Enlighten Festival will be announced in late 2021.

Canberra Balloon Spectacular

Daily announcements detailing flight times or cancellations are made by 6:15am each day of the Canberra Balloon Spectacular (6-14 March). Look for our updates on enlightencanberra.com, our Facebook and Instagram, Events ACT Facebook and Twitter, or call Access Canberra on 13 22 81. Key local radio stations are also notified. We will also announce if the launch location is moved. If the balloons do not fly, they will still be tethered, providing it is safe to do so. If the balloons are unable to inflate and tether, registered patrons are still encouraged to come and enjoy a hot breakfast.

The safety of pilots, crew and passengers is paramount and the whole Enlighten Festival team would like to thank you for understanding on days which experience cancellations. If you registered to attend on a day when the balloons don’t fly, your registration will not be transferred to another day so go to the website to re-register for another day.

On days where flights are cancelled visitors with flights booked should contact their booking agency directly.

This event is weather dependant and registration is required to attend. Set your alarms early folks as gates open at 5:45am, with the balloons inflating from 6:15am. If conditions are unfavourable, an announcement about whether the weather will allow the hot air balloons to fly is made by 6:00am each day. The hot air balloon pilots will launch their crafts from Patrick White Lawns, in between the National Library of Australia and Lake Burley Griffin. Inflation typically takes between 15 and 30 minutes depending on the size of the balloon. The majority of balloons will have launched by 7:30am.

If you didn’t post about it on Instagram did it even happen? Make sure you bring your phone or camera to capture all the stunning balloons so you don’t have to ponder this philosophical question. We also recommend you bring:

  • Keep cups – because Canberrans love their coffee as much as they love the environment
  • Warm clothing – while the air inside the balloons is hot (hence the name hot air balloons), Canberra mornings can be chilly.

Experience the thrill of hot air ballooning over Canberra at sunrise with Canberra’s most experienced hot air balloon operators. This unforgettable experience will leave you with a lifetime of memories to share with family and friends. 

To book a balloon flight and get the best view in town of the Canberra Balloon Spectacular, please contact:

Balloon Aloft

Phone: 02 6249 8660
Email: info@balloonaloftcanberra.com.au
Online: balloonaloftcanberra.com.au

Dawn Drifters

Phone: 02 6248 8200
Email: sales@dawndrifters.com.au

Please note that commercial flights are not part of the Canberra Balloon Spectacular and launch from other areas around Canberra. Please contact your hot air balloon ride provider to confirm launch location and details.

No. Registration is only required to attend and watch the balloons inflate and take-off from Patrick White Lawns. While the balloons launch from Patrick White Lawns, they can still be seen from a number of different vantage points across Canberra. If you’re viewing the balloons launch from a different vantage point, we encourage you to download and use the Check In CBR app.

We want everyone to have a great time at the Canberra Balloon Spectacular so here are a few words of wisdom to make your visit safe and enjoyable:

  • If a balloon is launching or landing near you, stand clear and not in front of where the balloon is heading.
  • Walk around, not over, ropes.
  • Ensure young children are supervised at all times.
  • Follow instructions issued by pilots, crew and any ground event staff.
  • Do not smoke near the balloons. Highly flammable propane gas is used in the inflation process.
  • If you are driving while balloons are overhead, please watch the road and not the balloons. Alternatively, please pull over and stop in a safe place.
  • This event is a glass and drone free event.

No. Registrations to watch the balloons take off from Patrick White Lawns are not transferable. If balloons cannot fly that day, you will need to register again for another day.